Frequently Asked Questions
Packaging Customization FAQs
1. Production & Technical:
Q1: What is your minimum order quantity (MOQ)?
✅ "Standard boxes start at 500 units. Complex designs (e.g., magnetic closure) require 1,000+ units. Mixing designs/colors to meet MOQ is allowed."
▶ Tip: Stock material options reduce MOQ to 300 units.
Q2: Do you offer glue-free eco-packaging?
✅ "Yes! We provide tuck-top, magnetic lock, and interlock designs—all 100% glue-free and ISTA 3A tested for shipping safety."
Q3: Are there material restrictions for foil stamping/UV coating?
⚠️ "Foil stamping requires 250gsm+ paper. UV coatings need pre-treated surfaces. Request a free material test sample."
2. Design & Files:
Q4: What file formats do you accept for printing?
✅ "Vector files (AI/EPS) + 300dpi images with 3mm bleed. Pantone or CMYK color modes only."
▶ Avoid: RGB colors or Word/PPT files.
Q5: Can you handle design if we don’t have a team?
✅ "Add-on services: Structural design ($50/style) + graphic design ($80/style), including 3 revisions."
Q6: How do you ensure color accuracy?
🔍 "Free digital proofs provided. Sign color approval sheets before mass production. Delta E≤3 tolerance guaranteed."
3. Logistics & Cost:
Q7: What’s the lead time and cost for prototypes?
⏳ "3-5 business days. Standard samples: $20/unit (credited toward bulk orders)."
Q8: How do you prevent damage during shipping?
🚛 "EPE foam inserts + honeycomb board, steel-strapped outer cartons (load capacity: 50kg+)."
Q9: How can we reduce costs?
💡 "① Choose standard box styles ② Use stock materials ③ Skip special finishes ④ Ship in bulk (no repacking)."
4. Compliance & Sustainability:
Q10: Are your materials EU/US compliant?
🌍 "All materials meet REACH (EU) and FDA (US) standards. Test reports available."
Q11: Do you offer biodegradable options?
♻️ "Yes! PLA-coated paper, sugarcane pulp molding, and more (6–12 month degradation)."
Q12: How do you protect our design IP?
🔒 "NDA signing + watermarked files. Production files are QC-access only."
For specific content and comments, please contact our customer service！！！
